Privacy Policy
AutoLink respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
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This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information when you use our website www.autolink/centralcoast.com or interact with us in the course of receiving automotive services.
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1. What Information We Collect
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We may collect and hold personal information such as:
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Your full name
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Contact details (e.g., phone number, email address, residential address)
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Vehicle information (make, model, registration details)
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Service history or enquiry details
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Payment information (where applicable)
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Website usage data (IP address, browser type, access times)
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2. How We Collect It
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We collect personal information directly from you when you:
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Contact us via our website, email, or phone
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Make a service booking or enquiry
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Visit our premises or social media pages
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Use our online forms or cookies on our website
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3. Why We Collect Your Information
We collect your information to:
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Provide and manage automotive services
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Respond to enquiries and communicate with you
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Maintain records for service history and warranty
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Improve our website and customer experience
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Send service reminders, promotions, or updates (you can opt out anytime)
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4. Disclosure of Your Information
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We do not sell your personal information. We may disclose it to:
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Our staff and trusted contractors for service delivery
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Third-party providers (e.g., software, payment processors)
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Insurers or finance companies with your consent
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Legal authorities, if required by law
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All third parties are expected to comply with the APPs and treat your information securely.
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5. Data Security
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We store your information securely and take reasonable steps to protect it from misuse, interference, and unauthorised access. This includes physical, electronic, and managerial safeguards.
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6. Access and Correction
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You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable time and may require identity verification.
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7. Cookies and Website Tracking
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Our website uses cookies to improve user experience and track usage data. You can manage cookies through your browser settings.
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8. Overseas Disclosure
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We generally do not disclose your personal information overseas. If we do, we will ensure it is protected in line with Australian privacy laws.
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9. Complaints
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If you believe we have breached your privacy, please contact us. We will investigate and respond promptly. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
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10. Contact Us
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If you have any questions or would like to access or update your information, please contact:
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AutoLink
Email: autolinktowing@gmail.com